Return and Refund Policy

Return and Refund Policy

This policy applies to customers purchasing from latex-model.de.

1. Your Right to Cancel 

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise your right to cancel, you must inform us within 14 days of delivery by contacting:

Email: [email protected]
Phone: +447988006736

Once you notify us, you have a further 14 days to return the goods.

2. Condition of Returned Goods

You may inspect the goods as you would in a physical shop.

Items must be returned in good condition. We may make a deduction from your refund if the value of the goods has been reduced due to handling beyond what is necessary to establish their nature, characteristics, and function.

Please return items securely packaged and include your order confirmation where possible.

3. Return Shipping Costs

Unless the goods are faulty or incorrect, you are responsible for the cost of returning the items.

If the item is faulty, damaged, or not as described, we will cover the reasonable cost of return shipping.

4. Refunds

Refunds are processed within 7 business days after we receive and inspect the returned goods.

Refunds will be issued to the original payment method used for the purchase.

Original standard delivery charges will be refunded if you cancel your order within the 14-day cancellation period. Any upgraded delivery options are non-refundable.

5. Faulty or Incorrect Items

If your item is faulty, damaged, or not as described, please contact us as soon as possible at [email protected].

You are entitled to a repair, replacement, or refund in accordance with your statutory rights under the Consumer Rights Act 2026.

6. Voluntary 30-Day Returns (Additional Policy)

In addition to your statutory rights, we offer a 30-day returns window from the date of delivery.

This extended period does not affect your legal rights under UK consumer law.

7. How to Return an Item

To start a return, contact us at [email protected] with:

  • Your order number

  • The reason for return

  • Clear photos (if reporting damage or fault)

We will provide return instructions.

8. Business Information

CaseFace
61 Bridge Street
Kington
HR5 3DJ
United Kingdom

Email: [email protected]
Phone: +447988006736